https://videopress.com/v/KH0t92LE?preloadContent=metadata A call doesn't need to be cold. Focusing on quality and quantity, we find the preparation for a call turns that icy cold conversation into a warm fact finding session. What type of homework are YOU doing to make sure YOUR call is successful? Kathy Burrows, Chief Energy Officer, Sold Out Seating Where in the … Continue reading SOS 3 Minute Sales Focus of the Week: What’s In a Call?
The Olympics have begun and they are experiencing our sports venues of last summer. Some sports teams are gearing up for a season, some are in mid season, and some are gearing up for off season. Sales are mostly 'off' a bit this season, but as long as we follow a plan and keep a … Continue reading Kathy’s Sports Sales Mailbag … “Hey Kathy!” July 28
When the pandemic first hit, I literally had hundreds of emails and calls the first few weeks...'what should we tell our customers? What if they want a refund? Is it better to do nothing for now?" The questions never stopped, and I answered them all...some followed my thoughts, some didn't. The one thing I kept … Continue reading Sports Sales: What the Small Businesses of Etsy Have Taught Us About Service
https://videopress.com/v/pY7nD57t?preloadContent=metadata What do YOU want to be known for among your customers? You can create the positive lasting impression by how you approach your business each an every day. Kathy Burrows, Chief Energy Officer, Sold Out Seating Where in the world can you meet up with Kathy? ALSD Conference Aug. 15, 16, 17: Something for EVERYONE. From … Continue reading SOS 3 Minute Sales Focus of the Week: What Is Your Brand?
With the Olympics starting up yet our sales not stopping, we are busier than ever! Mid summer, no matter the sport is a good time to recharge and re-energize your sales. For those in winter sports, a recharge during your all star break helps also. We are working with the public...any time you are in … Continue reading Kathy’s Sports Sales Mailbag … “Hey Kathy!” July 21
https://videopress.com/v/tquanfnM?preloadContent=metadata As any team hits the mid point of the season mark, we tend to be a little tired, a little repetitive, and a lot more casual instead of focused. Time to reassess and recharge and come back strong for the second half! Kathy Burrows, Chief Energy Officer, Sold Out Seating Where in the world … Continue reading SOS 3 Minute Sports Sales Focus: The Mid Season Sales Slump
This is the way we always do it. Let's go back to the way we've always done it. We don't want to upset our customers...so we'll keep it the same way. Yes, it would be easier to go digital ticketing, but we've always had paper. We don't want to move the entrance away from our … Continue reading The Beginning of the End In Sports: “This Is the Way We’ve Always Done It”
With the All Star Break now over, and the Olympics getting ready to begin, sports does not know a day off! We keep on working...and having questions! Many this week !!! Over 110 so we are back to some sort of 'normal'. By the way, hope to see YOU at the ALSD Conference in August. … Continue reading Kathy’s Sports Sales Mailbag … “Hey Kathy!” July 14
Everyone thinks the big reason people leave their sports job is the pay. True, that may be a component. But in reality, with all the research I've done the past 4 years now, the biggest reason is poor communication and poor onboarding. Why does this matter? So many teams do not have a strong onboarding … Continue reading Sports Sales: The Importance of Onboarding Your New Staff
https://videopress.com/v/x1PwjlLz?preloadContent=metadata What every employer looks for is consistency. As we grow, we need to have a structured plan to grow our sales consistently. Putting the steps together and following them will enable us to be growing, consistent sales members that the organization can count on and look at as future leaders.. Kathy Burrows, Chief Energy … Continue reading SOS 3 Minute Sports Sales Focus: Growth and Consistency