The holidays may be upon us, but that doesn’t stop us from selling! Read on as the questions keep coming!
I’m a little frustrated with our marketing team. Having learned that marketing ideas / tag lines need to change every few years, ours has been the same 5+ years. I’ve told the staff that they need to update them and they are resisting. What should I do next?” P, NW
Your 3rd line in the statement is the reason for resisting. “I’ve told the staff that they need to…” If you’ve a) been in a position a short time and haven’t earned trust and respect yet, or b) a recent grad in a position you are going to have to remember to take a step back. It’s time for the “Hi” technique…Humble Intelligence. They have taken the defensive because without saying it, you implied they weren’t doing their job right. Approaching it in a different way will make a transition much smoother. “I would really like to revamp our ticketing/athletics/corporate program. In doing so, I am planning to start a campaign called xxxxx. Can you create the hashtag tag line that will go well with it and then help me plan a launch? ” They need to feel part of the process too. We get farther with honey than we do with vinegar.
I noticed someone commented on your blog about technology and how it helps the sales process for renewal. I was a little confused on your answer. Please share your thoughts. Are you pro/against technology?” B, east coast
I am neither pro nor against. Technology is great…if used correctly. For instance, if we simply sell a group with a link that gives us all kinds of data, that’s great….but is it really selling the group? It still takes someone (YOU!) to work with the client and create a different email to go out with that link weekly. Why? If you get an email and then get the same one week after week, do you open it? No. So there has to be an interaction and call to action with each.
Same thing with renewals. Yes, we can track success with technology. That’s great. However, why do companies buy tickets? Generally to increase the opportunity to win prospects. That, again, takes YOU! Educate them on how/why. Technology can show if the seats were used etc., but that’s better on the corporate side.
So my response is…use technology smartly. It’s there to help us. Know when. At the end of the day, it’s still up to us to educate our client on the ‘how.’ Can both be used? Absolutely.
“Our season is starting soon and I want to reward our VP’s, Directors and Managers for how they’ve assisted our reps in the off-season and let them know I appreciate the fact that they will be away from their families a lot in season. Any ideas?” J, midwest
Kudos to you! Most people say it’s ‘part of the job’ but it’s a huge part that does not work well with families. Here are a couple of ideas: VP’s: send a gift card to your Director’s / Manager’s spouse or significant other to dinner. Tell them you appreciate the fact that they are supportive in their spouse’s career choice, and you know the season can be long…so please have this dinner together on me. Director’s/managers: have the staff and their significant others come to the park/arena for a dinner one night or at a sponsor location. Let them know that you appreciate the support, just as above. Or, bring the staff and their families down for a hot dog bar or barbecue bar along with a family movie on the jumbotron.
The point is, do SOMEthing. The season is long … very long …to family members, as well as the team.
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