Starting Friday, watch for Kathy's mailbag! After receiving hundreds of emails weekly asking questions about sports and entertainment sales, leadership, and servicing, I will select one or two to put into a Friday Mailbag blog in which I will answer them to share with everyone. Feel free to email me YOUR questions at: email@example.com … Continue reading Kathy’s Mailbag…
Since I wrote the article on Why People Are Leaving Sports Sales 2 weeks ago, there have been 7K views, 75 shares, 50 comments, 466 likes, and 423 emails to me personally. The Part 1 follow up article on how to change this revolving door has had 349 views, 14 shares, 3 comments, 32 likes … Continue reading What Time Is It? Time to Change the Revolving Door of Sports Sales Reps…Part 2
Last week I wrote a blog on why we are losing quality people in sports. Little did I realize the impact it would have...from students to employees to former employees to leadership to CEO's to owners. One thing is certain. We need to fix it. Soon. People's buying habits have changed. Work / life balance … Continue reading Changing the Revolving Door of Sports Sales
Working in sports definitely has it's perks...working for something you are passionate about, experience of being part of the team, helping our venues get to a sold out status... If that's the case, then why are quality people leaving? Some sports teams are still clinging to a philosophy from the early to mid 80's and … Continue reading Why Are Sales Reps Leaving Sports Sales?
No matter where I go, when I ask sales people to describe the good and bad of customers, they always end up talking about the “noisy customers”...the ones who yell, complain, whine about things, and continually want to talk to their rep. Most of the sales reps would like to give these customers up for … Continue reading Who Do We Give Our Attention To…the Quiet Customers or the Noisy Ones?
Moving across country after a million years in one spot is no easy feat! Going through volumes of saved 'stuff' is even worse. One good thing...some of it brings back great memories and helps me remember how I need to be. One of the things I found while going through this move wa a letter … Continue reading Leaders: What Would YOUR Staff Say About You?
A week ago I moved from OH to AZ. With this move comes making friends. Little did I realize my first real friend would be from a grocery store. The clerk at the store should be leading the sports world in service. This 30 something guy has single handedly welcomed me to the valley of … Continue reading Simple Things To Show Our Clients We Value Them