Most Sports Teams Promote Their Sales Staff to Leaders This Time of Year…and Then?

Promotions.  Everyone wants to be a leader. Everyone's goal is to be a manager or director.  That day comes.  And then? How often have you seen someone get promoted (often times only because they sold the most...wrong reason!!!) and start their new position with no guidance, no background, and no support system? They are to … Continue reading Most Sports Teams Promote Their Sales Staff to Leaders This Time of Year…and Then?

Great Example of Making Your Sports Sales All About the Customer at the Cubs Spring Training Facility

I had a wonderful invitation by Mike McAdams, Director of Ticket Sales for the Chicago Cubs Spring Training Complex, to have a Starbucks (chai tea will win my heart anytime!), conversation and a look at the complex. After a brief second in which the final game of the World Series from last year passed before … Continue reading Great Example of Making Your Sports Sales All About the Customer at the Cubs Spring Training Facility

Kathy’s Mailbag…”Hey Kathy!”

Welcome to this week's issue of Kathy's Mailbag.  As an fyi...if I don't answer it here, I do try to answer your questions personally. So one way or another, they will get answered in due time! This week we have questions once again on leadership (how to best manage up for sales reps), families vs … Continue reading Kathy’s Mailbag…”Hey Kathy!”

The Best Way to Build Culture and Lead a Team…As Shown to Me By the Manager of a Local Brewing Company

How often do we see our leaders trying to force culture, speaking in what they feel is a correct, precise manner;  creating a rah rah speech that sounds good but has no heart, and when push comes to shove, sees themself as doing  all they could, but they just don't have the right staff to … Continue reading The Best Way to Build Culture and Lead a Team…As Shown to Me By the Manager of a Local Brewing Company

Kathy’s Mailbag…Hey Kathy!

Thanks to Troy Kirby, The Tao of Sports, an idea has been born!  And thanks to so many of you who sent questions!  This week I will be answering 2 questions:  one on Premium, and one Leadership coaching question. From JP in the NY..."Hey Kathy...We have a lot of Premium spaces that go unsold each … Continue reading Kathy’s Mailbag…Hey Kathy!

Kathy’s Mailbag…

Starting Friday, watch for Kathy's mailbag! After receiving hundreds of emails weekly asking questions about sports and entertainment sales, leadership, and servicing,   I will select one or two to put into a Friday Mailbag blog in which I will answer them to share with everyone. Feel free to email me YOUR questions at: kathy@soldoutseating.com … Continue reading Kathy’s Mailbag…

From Kathy’s Mailbag….

The articles on people leaving sports and how to create change have stirred up a lot of thinking.  I will be sharing questions/comments from my mailbag throughout the next week or so.  The following paragraphs are from a Midwesterner who clearly has strong insight into the problem, with some solid ideas to remedy:   "The … Continue reading From Kathy’s Mailbag….