Leaders: What Would YOUR Staff Say About You?

Moving across country after a million years in one spot is no easy feat!  Going through volumes of saved 'stuff' is even worse.  One good thing...some of it brings back great memories and helps me remember how I need to be. One of the things I found while going through this move wa a letter … Continue reading Leaders: What Would YOUR Staff Say About You?

Simple Things To Show Our Clients We Value Them

A week ago I moved from OH to AZ.  With this move comes making friends.  Little did I realize my first real friend would be from a grocery store. The clerk at the store should be leading the sports world in service. This 30 something guy has single handedly welcomed me to the valley of … Continue reading Simple Things To Show Our Clients We Value Them

WHAT AM I REALLY SELLING WHEN I SELL A GROUP TICKET?

As we redefine the season sale, group tickets are becoming more and more crucial as to one of the streams of revenue health of sports.  'Numbers' become very important, and in that focus we lose site of some very important points that can grow our business.  What should the focus be?  An understanding of what … Continue reading WHAT AM I REALLY SELLING WHEN I SELL A GROUP TICKET?

Is YOUR Reward System for Members a True Benefit Or Work for the Member?

About 3 years ago, teams and entertainment venues started jumping on the bandwagon to have their members be part of a "Rewards" system.  The hype and selling point was that the airlines did it and so, of course, everyone would love it. But has that been the case? I have worked with teams and entertainment … Continue reading Is YOUR Reward System for Members a True Benefit Or Work for the Member?

Are You Recommending the Package Or the Ticket?

While out searching for a house to buy the past 3 days, we reviewed some new builds as well as existing homes.  What intrigued me the most was the method of selling. New homes were packaged...they show you a home that you fall in love with, with all the bells and whistles. Naturally, you've already … Continue reading Are You Recommending the Package Or the Ticket?

Reinventing Our Hospitality Spaces In Sports and Entertainment Venues

You have a picnic plaza that sells maybe 1/3 full on average for the year.  You have large suites for 35-100 pp that go unused many games.  You have unique spaces you try to rent, but find that it's not often used.  What to do? This is where brainstorming and creativity meet with analytics and demographics. … Continue reading Reinventing Our Hospitality Spaces In Sports and Entertainment Venues

Sales Development By The Month…

Is YOUR Sales staff worth investing in each month? Growing in popularity, our Sales Development By the Month program is filling up hours quickly!  What does your team get? 2 monthly web classes within the first 2 weeks, a 1.5 hour class with a different topic covered each month, and tactics to put into practice … Continue reading Sales Development By The Month…