Welcome to this week's edition of Kathy's Mailbag. Interesting questions this week...so happy you do not hesitate to send me your needs! Remember, if I don't answer it here I answer it personally, so either way you will get an answer! "Hey Kathy, I've been in this role for 3 years and definitely feel I … Continue reading June 13 Kathy’s Mailbag…”Hey Kathy!”
A few articles ago, I talked about restructuring the Inside Sales Department to evolve for the 2020's and beyond. Following that article, I received many emails asking how other sports department roles could also evolve. One department that is often overlooked in terms of vital contributions to the rest of the organization is the Ticket … Continue reading The Many Hats That Ticket Operations Is Starting To Wear
If you are attending the ALSD conference in Atlanta in June, they have scheduled a room on Monday, June 25th, in which you can meet with me 1:1 for 30 minute intervals! Want to talk sales ideas? Premium suites sales? Club seats? Retention? Leadership? I'm there to help YOU be successful! Times are limited to 10 … Continue reading Exciting News!!!!
Questions this week have hit an all time high! Great to hear so many reps are sincerely interested in perfecting their craft! If yours doesn't appear here, it will be answered personally in your inbox, so thanks for asking...and keep the questions coming! Let's keep you all growing and getting ready for that next level! … Continue reading Kathy’s June 6 Mailbag…”Hey Kathy!”
Retention of our clients is at the top of importance along with Sales when it comes to sports teams. When the team is doing well, the renewals seem to beat our door down. When the team is not doing well, it seems like a revolving door. Sales and Retention should go hand in hand; we … Continue reading 8 Ways to Support Your Retention Team for 2020 and Beyond
Whether you like him or not, it doesn't matter. The fact of the matter is, he is a worker. He is a worker who, although one of if not the best current player in the world, still works to fine tune his craft. He's never satisfied with what has been done. It's about what he's … Continue reading WHAT LEBRON HAS TAUGHT US ABOUT FINE TUNING OUR CRAFT
Can you believe May is over and we are going into summer already? It seems like only a couple weeks ago it was still snowing in the midwest...oh wait, it was! At any rate, with summer comes more questions, so read on! "Hey Kathy, We are going to start renewals a month earlier this year … Continue reading May 30: Kathy’s Mailbag…”Hey Kathy!”