Moving across country after a million years in one spot is no easy feat! Going through volumes of saved 'stuff' is even worse. One good thing...some of it brings back great memories and helps me remember how I need to be. One of the things I found while going through this move wa a letter … Continue reading Leaders: What Would YOUR Staff Say About You?
A week ago I moved from OH to AZ. With this move comes making friends. Little did I realize my first real friend would be from a grocery store. The clerk at the store should be leading the sports world in service. This 30 something guy has single handedly welcomed me to the valley of … Continue reading Simple Things To Show Our Clients We Value Them
Last week's article created a lot of emails to me to ask "how do we get the potential groups engaged?" When it comes to selling, there is never a 'one size fits all.' Why, then, do we try to get our groups to buy into a block, on a date that we often try to … Continue reading What Type of Personal Engagement Do Groups Look For In Their Outing?
As I am moving across country this weekend, please forgive me if I don't respond right away to emails/messages/questions. Will be back on target late next week so answers may be untimely. Appreciate your understanding ! And yes, living in AZ but ALWAYS a Clevelander
As of Friday night, I will be a resident of Arizona...excited, but bittersweet as I have been born and raised a Clevelander.... Let it be known that while I may live in Arizona, I WILL ALWAYS BE A CLEVELANDER...we are tough, we are persistent, we live and die with our teams, but we always … Continue reading THE MOVE
As we redefine the season sale, group tickets are becoming more and more crucial as to one of the streams of revenue health of sports. 'Numbers' become very important, and in that focus we lose site of some very important points that can grow our business. What should the focus be? An understanding of what … Continue reading WHAT AM I REALLY SELLING WHEN I SELL A GROUP TICKET?
You send out the notice. You get 5 to 500 applications. You 'have' to hire someone. You are minus 'a body.' Who do you hire? As a leader, you know that you are only as good as the people around you. Ultimately, you want to hire someone who is actually better than you in the … Continue reading Who Do You Hire For a Ticket Sales Department?